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Welcome to NH Ceramics (“we,” “us,” “our”). By accessing or using our website https://nh-ceramics.com (the “Site”), purchasing our products, or interacting with our services, you agree to these Terms and Conditions (“Terms”). Please read them carefully.
If you do not agree to these Terms, you should not use this Site or purchase from NH Ceramics.
1. General Use
This Site is intended for users who are 18 years of age or older. By using our Site, you represent that you are at least 18 years old or have the consent of a parent or guardian.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including if we believe customer conduct violates applicable law or harms our business.
2. Products and Availability
All products are handcrafted and may vary slightly in color, shape, and size. These natural variations are not defects but part of the handmade nature of our ceramics.
We make every effort to display product colors and details accurately, but we cannot guarantee exact appearance due to screen differences.
We reserve the right to discontinue or modify products and pricing at any time without prior notice.
3. Orders and Payment
By placing an order, you agree that:
We reserve the right to cancel or limit orders suspected of fraud, unauthorized resale, or misuse.
4. Shipping, Returns, and Refunds
Shipping times are estimates and may vary due to carrier delays or other factors.
Our Return & Refund Policy outlines your rights regarding returns, refunds, and exchanges. Please review it carefully before purchasing.
5. Intellectual Property
All content on this Site, including but not limited to text, images, logos, product designs, and artwork, is the property of NH Ceramics or its licensors and is protected by copyright and trademark laws.
You may not copy, reproduce, distribute, modify, or publicly display any content without prior written consent from NH Ceramics.
6. User Conduct
You agree not to:
We reserve the right to restrict or terminate access to anyone violating these Terms.
7. Limitation of Liability
To the fullest extent permitted by law, NH Ceramics shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
All products are provided “as is,” without warranties of any kind, unless expressly stated.
8. Indemnification
You agree to indemnify and hold harmless NH Ceramics, its owner, and affiliates from any claims, damages, or expenses resulting from your violation of these Terms or misuse of our Site or products.
9. External Links
Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any linked sites.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Hampshire, United States, without regard to its conflict of law principles.
11. Changes to These Terms
We may update these Terms and Conditions at any time. Changes take effect immediately upon posting on this page, with the revised effective date noted above. Continued use of the Site constitutes acceptance of the updated Terms.
1. Terms of Return
We accept returns or exchanges within 14 days of delivery for most items. To be eligible, your item must be:
2. Items Not Eligible for Return
Because of the nature of our products, we cannot accept returns for:
3. Reason for Return
Returns are accepted for the following reasons:
Note: Minor variations in shape, texture, or glaze are part of the charm of handcrafted ceramics and are not considered defects.
4. Return Process
To initiate a return:
5. Refund Process
6. Exchanges
If you’d like to exchange an item for a different style or size, please contact us within 14 days of delivery. Exchanges are subject to product availability.
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