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Terms and Conditions

 

Welcome to NH Ceramics (“we,” “us,” “our”). By accessing or using our website https://nh-ceramics.com (the “Site”), purchasing our products, or interacting with our services, you agree to these Terms and Conditions (“Terms”). Please read them carefully.

If you do not agree to these Terms, you should not use this Site or purchase from NH Ceramics.


1. General Use

This Site is intended for users who are 18 years of age or older. By using our Site, you represent that you are at least 18 years old or have the consent of a parent or guardian.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including if we believe customer conduct violates applicable law or harms our business.


2. Products and Availability

All products are handcrafted and may vary slightly in color, shape, and size. These natural variations are not defects but part of the handmade nature of our ceramics.

We make every effort to display product colors and details accurately, but we cannot guarantee exact appearance due to screen differences.

We reserve the right to discontinue or modify products and pricing at any time without prior notice.


3. Orders and Payment

By placing an order, you agree that:

  • All information provided is accurate and complete.
     
  • You are authorized to use the payment method provided.
     
  • All applicable taxes, duties, and shipping costs will be charged as stated at checkout.
     

We reserve the right to cancel or limit orders suspected of fraud, unauthorized resale, or misuse.


4. Shipping, Returns, and Refunds

Shipping times are estimates and may vary due to carrier delays or other factors.
Our Return & Refund Policy outlines your rights regarding returns, refunds, and exchanges. Please review it carefully before purchasing.


5. Intellectual Property

All content on this Site, including but not limited to text, images, logos, product designs, and artwork, is the property of NH Ceramics or its licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, distribute, modify, or publicly display any content without prior written consent from NH Ceramics.


6. User Conduct

You agree not to:

  • Use the Site for unlawful purposes or in violation of any applicable law
     
  • Engage in fraudulent activity, spamming, or data harvesting
     
  • Post or transmit content that is defamatory, hateful, or harmful
     
  • Interfere with or disrupt the Site’s security, servers, or networks
     

We reserve the right to restrict or terminate access to anyone violating these Terms.


7. Limitation of Liability

To the fullest extent permitted by law, NH Ceramics shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

All products are provided “as is,” without warranties of any kind, unless expressly stated.


8. Indemnification

You agree to indemnify and hold harmless NH Ceramics, its owner, and affiliates from any claims, damages, or expenses resulting from your violation of these Terms or misuse of our Site or products.


9. External Links

Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any linked sites.


10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Hampshire, United States, without regard to its conflict of law principles.


11. Changes to These Terms

We may update these Terms and Conditions at any time. Changes take effect immediately upon posting on this page, with the revised effective date noted above. Continued use of the Site constitutes acceptance of the updated Terms.

Return and Refund Policy

 

1. Terms of Return

We accept returns or exchanges within 14 days of delivery for most items. To be eligible, your item must be:

  • Unused and in the same condition as received
     
  • In its original packaging
     
  • Accompanied by a receipt or proof of purchase
     

2. Items Not Eligible for Return

Because of the nature of our products, we cannot accept returns for:

  • Custom or personalized items
     
  • Items purchased on sale
     
  • Gift cards
     

3. Reason for Return

Returns are accepted for the following reasons:

  • Damaged during shipping
     
  • Incorrect item received
     
  • Significant defects or quality issues not consistent with the handmade nature of our work
     

Note: Minor variations in shape, texture, or glaze are part of the charm of handcrafted ceramics and are not considered defects.


4. Return Process

To initiate a return:

  1. Contact us at info@nh-ceramics.com with your order number and reason for return.
     
  2. Once approved, we’ll provide return instructions.
     
  3. Pack your item securely in the original packaging and ship to the address provided.
     
  4. You are responsible for return shipping costs unless the item arrived damaged or incorrect.
     

5. Refund Process

  • Refunds are processed once the returned item is received and inspected.
     
  • Approved refunds will be issued to the original payment method within 5–10 business days.
     
  • Shipping fees are non-refundable unless the return is due to our error.
     

6. Exchanges

If you’d like to exchange an item for a different style or size, please contact us within 14 days of delivery. Exchanges are subject to product availability.




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