Privacy Policy

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NH Ceramics (“NH Ceramics,” “we,” “us,” or “our”) operates nh-ceramics.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from the Site.

1. Information We Collect

• Personal Information: name, email address, shipping and billing addresses, phone number, order details, and limited payment information processed by our payment provider.
• Technical/Usage Data: IP address, browser and device information, pages viewed, referring/exit pages, and timestamps.
• Cookies & Similar Technologies: small files to remember preferences, enable core features, and analyze Site performance.

2. How We Use Information

• Provide, operate, and improve the Site and our products;
• Process and fulfill orders, returns, and customer support;
• Communicate about your orders and respond to inquiries;
• Send marketing updates where permitted or with consent (you may opt out at any time);
• Detect, prevent, and address fraud, security, and technical issues;
• Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your Personal Information. We may share information with trusted service providers who perform functions on our behalf (e.g., website hosting, payment processing, shipping, analytics). These providers are authorized to use your information only as necessary to provide services to us and must protect it appropriately. We may disclose information to comply with law, protect rights and safety, or in connection with a business transfer.

4. Cookies & Analytics

We use cookies necessary for the Site to function and, with consent where required, analytics and performance cookies. You can control cookies via your browser settings. If you block cookies, some features may not work as intended.

5. Data Retention

We retain Personal Information for as long as needed to provide the Site and fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

United States: You may request access, correction, or deletion of your Personal Information and opt out of marketing communications at any time.

European Economic Area/UK (GDPR): Where applicable, you have the rights to access, rectify, erase, restrict or object to processing, and data portability. You may also lodge a complaint with your local supervisory authority. Our lawful bases include performance of a contract, legitimate interests, consent, and legal obligation.

California (CCPA/CPRA): California residents may request to know, delete, and correct Personal Information and to opt out of “sharing” for cross-context behavioral advertising. NH Ceramics does not sell Personal Information.

7. Children’s Privacy

Our Site is not directed to children under 13 (or 16 where applicable by law) and we do not knowingly collect Personal Information from children.

8. International Transfers

If you access the Site from outside the United States, your information may be processed in the U.S. By using the Site, you acknowledge such transfer, in accordance with applicable law.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Information. However, no method of transmission or storage is completely secure.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Material changes may be communicated by email or a Site notice.